Shipping policy

Where We Ship

We currently ship across the United States, Canada, and Mexico, plus additional countries supported by our fulfillment network as they become available at checkout. If your country isn't available at checkout, it isn't supported yet.

Processing Time

Orders are typically processed and submitted to our fulfillment partners within 1-3 business days of purchase.

Delivery Times

Many of our products ship directly from our manufacturing and fulfillment partners. Typical delivery times are 3-15 business days, depending on the specific product, your destination and customs processing. Estimated delivery windows are shown on each product page and at checkout.

GPScents perfumes are hand-made and dispatched by GPScents in Toronto, so they move faster: 2-7 business days within Canada, 7-10 business days to the United States and Mexico, 10-18 days to the UK, EU, Australia and New Zealand, and 14-24 days to the rest of the world. Free same-day pickup is available in Toronto on orders placed by 8 PM.

Shipping Costs

Shipping is free on orders over $75 CAD across our main catalogue, to every destination we ship to. Below that threshold, shipping is calculated at checkout based on your destination and order value.

GPScents perfumes are the exception and are not covered by the free-shipping threshold. They carry their own flat rates at any order value: free pickup in Toronto, CA$12 within Canada, CA$22 to the United States and Mexico, CA$38 to the UK, EU, Australia and New Zealand, and CA$58 to the rest of the world. The rate that applies is always shown at checkout before you pay.

Order Tracking

You will receive a tracking number by email once your order ships. If your order contains multiple items, they may arrive in separate packages and at different times, since items can ship from different fulfillment centers.

Customs, Duties and Taxes

International orders may be subject to import duties, taxes, or customs fees charged by your country. These charges are the customer's responsibility and are not included in our shipping costs.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders that are delayed or undelivered due to an incorrect or incomplete address provided by the customer.

Delays

Occasionally, shipments may be delayed due to customs, weather, carrier issues, or other events outside our control. We appreciate your patience and will help track down any shipment that is significantly delayed.

Lost or Damaged Packages

If your package appears lost or arrives damaged, contact us within 14 days of the expected delivery date with your order number and, if applicable, photos of the damage. We will work with the carrier or supplier to arrange a replacement or refund in line with our Refund Policy.